Refund and Returns Policy

At Sajjad Jani Mart, we strive to deliver high-quality products to our customers. However, if you receive a damaged or defective item, we’re here to help.

📦 Eligibility for Return / Replacement

You can request a return or replacement only if the product is:

• Damaged
• Defective
• Incorrect item received

🎥 Mandatory Video Proof

To process your return request, it is mandatory to:

• Record a clear video while opening the package
• The video must clearly show:
  • Package condition
  • Product inside the package
  • Any damage or issue

📲 How to Request a Return

1. Record the unboxing video
2. Send the video on WhatsApp: 0315-9222203
3. Clearly mention:
   • Your Order Number
   • The issue with the product
   • Request for replacement

👉 Our team will review your request and verify the issue.

🔍 Verification & Approval

• Once your request is received, our team will verify the video proof
• If approved, your replacement request will be processed

📦 Return Process

• You will be required to send the damaged/defective product back to our address
• The product must be returned in its original condition (as received)

🚚 Return Shipping Charges

• Return shipping charges will be paid by the customer
• Sajjad Jani Mart does not cover return delivery costs

🔁 Replacement Process

• Once we receive the returned product, we will inspect it
• After successful verification, your replacement product will be shipped

⏱️ Processing Time

• Return verification: 1–2 working days
• Replacement dispatch: After receiving the returned item

⚠️ Important Notes

• No return/replacement without unboxing video proof
• Requests without proper evidence may be rejected
• Used or damaged (by customer) products are not eligible
• Return requests must be made within a reasonable time after delivery

📩 Contact Us

For any return-related queries:

📧 Email: support@sajjadjanimart.com
🌐 Website: https://sajjadjanimart.com/

Thank you for shopping with Sajjad Jani Mart! 😊